The Center for Countering Digital Hate is a growing organisation with offices in Washington DC and London that actively counters the spread of digital hate, misinformation and harms to children. In recent years, we have expanded rapidly, exposing the ways in which social media and AI platforms amplify harmful content to boost their revenues.

We are looking for a Research Officer with experience of researching social media or AI platforms to join our growing and talented team. If you have a talent for investigating social media or AI platforms and want to develop your skills while helping to counter online harms, we want to hear from you.

The Role

In this role, you will have lots of opportunities to contribute ideas and develop new research, while supporting our team’s work to identify emerging harms and write impactful reports. Working as part of a project team, you will collaborate on data gathering, analysis and report writing while developing your knowledge about online harms. You will join a team that invests in staff and will offer you opportunities to publish impactful research.

To do this job, you will need to show that you have experience of producing accurate and original research about social media trends. Experience of original research on our topics is not required, but you will need a strong understanding of online harms including hate, misinformation and harms to children. We are interested in candidates from a range of research backgrounds, whether it’s academia, journalism, social media marketing, politics or something else entirely. Above all you must be well-organised and accurate, with an ability to work collaboratively and communicate clearly with other members of your team.

Please note that second-stage interviews will require applicants to complete a short work-related task.

Job Responsibilities

• Investigating how platforms promote hate, misinformation and harms to children
• Following methodologies to consistently collect and analyse social media data
• Using spreadsheets, formulas and pivot tables to organise data consistently
• Writing clear and accurate report sections on research findings with strong referencing
• Supporting project managers by communicating effectively about tasks and deadlines
• Carrying out effective quality control processes on datasets and draft reports
• Maintaining a good understanding of trends on key topics in AI and social media
• Providing research to support the work of our policy and communications teams

Person Specification

Essential

• Experience of producing well-written, organised and properly referenced research
• Good understanding of social media or AI platforms and strong interest in online culture
• Good written communication skills with experience writing briefings, articles or reports
• Ability to contribute to a project team with clear communication on tasks and deadlines
• Experience using Microsoft Excel formulas or pivot tables to organise and analyse data
• Ability to exercise good judgment and resilience when working with challenging content
• A commitment to our organisation’s values and developing your research skills

Desirable

• Experience writing original research on how social media or AI contribute to online harms
• Experience of translating research into effective press and social media outputs
• Experience collaborating with a team on complex projects, reports or campaigns
• Experience of using third-party tools or coding to gather and analyse social media data
• Experience of operating social media accounts for a cause, business or organisation
• Experience of using project management tools and systems such as Asana or Agile

Compensation Package

• Location: London, UK, hybrid
• Salary: £37,000
• 28 days annual leave plus bank holidays
• Extra Birthday Bonus Day off
• Christmas Period bonus days off
• Mental Health support
• Pension
• Flexible working
• Enhanced parental leave policies

Further Information

• Reporting to: Senior Research Manager
• Location: UK, with flexible working in our London office or fully remote
• Key purpose: Written research on digital hate, misinformation and harms
• Salary: £37,000
• Contract: Full-time, permanent role
• Closing date: May 18th

At this point, we hope you’re feeling excited about the job description you’re reading. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

If you need reasonable adjustments or have any questions please do email us at jobs@counterhate.co.uk.

The person should have a right to live and work in the UK upon application.

Please mention Journo Resources when you apply. It really helps us out.